Privacy Policy

1. Introduction

Vionti Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete our medical assessment questionnaire
• Purchase products or services
• Contact our customer support
• Subscribe to our newsletter

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Medical history and health information
• Payment information
• Insurance information (if applicable)

Automatically Collected Information

When you access our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Access times and pages viewed
• Referring website addresses

3. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar tracking technologies to collect information about your browsing activity, improve our services, and deliver targeted advertising.

Technologies We Use

• Google Tag Manager (GTM-WFZKL3FZ): Manages the deployment of tracking scripts on our website.
• Google Analytics: Collects anonymized data about how visitors use our site, including pages visited, time on site, and traffic sources.
• Meta (Facebook) Pixel: Tracks conversions from ads, builds targeted audiences for future campaigns, and enables remarketing to people who have taken actions on our website.

Types of Cookies

• Essential Cookies: Required for the website to function properly (e.g., session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting usage data (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness (e.g., Meta Pixel). These cookies may share data with third-party advertising platforms.

How to Opt Out

You can manage or disable cookies through the following methods:

• Browser Settings: Adjust your browser settings to block or delete cookies.
• Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on.
• Meta Ad Preferences: Manage your ad settings at Facebook Ad Preferences.
• Industry Opt-Out Tools: Visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) opt-out pages.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Facilitate telehealth consultations with licensed healthcare providers
• Send administrative information (updates, security alerts, support messages)
• Respond to inquiries and provide customer support
• Comply with legal obligations
• Protect against fraudulent or illegal activity

5. Disclosure of Your Information

We may share your information with:

• Healthcare Providers: Licensed clinicians who provide telehealth consultations
• Pharmacy Partners: To fulfill your prescriptions
• Service Providers: Third parties who perform services on our behalf
• Advertising Partners: We share certain browsing and usage data with advertising platforms such as Meta (via the Facebook Pixel) for conversion tracking and remarketing purposes. This sharing may constitute a "sale" or "sharing" of personal information under California law (see Section 8 below).
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your information for the following periods:

• Medical Records: Retained in accordance with applicable state law. In California, medical records are retained for a minimum of seven (7) years from the date of the last service.
• Payment Data: Retained for as long as your account is active and as required by applicable tax and financial regulations.
• Browsing and Analytics Data: Retained for up to 26 months from the date of collection.
• Marketing Data: Retained until you unsubscribe or request deletion.

8. Your Rights — CCPA/CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., medical record retention requirements).
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. Our use of advertising cookies such as the Meta Pixel may constitute "sharing" under the CCPA. See Section 9 below for opt-out instructions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, quality, or service levels for exercising your rights.

How to Exercise Your Rights

To submit a request, contact us at support@viontihealth.com or call (844) 357-3601. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf by providing written authorization.

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 45 additional days), we will notify you of the reason and extension period.

9. Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. However, under the CCPA/CPRA, our sharing of browsing data and online identifiers with advertising partners (such as Meta via the Facebook Pixel) for targeted advertising purposes may constitute a "sale" or "sharing" of personal information.

To opt out of this sharing, you may:

• Contact us at support@viontihealth.com or call (844) 357-3601
• Adjust your cookie preferences through your browser settings
• Use the opt-out tools described in Section 3 (Cookies and Tracking Technologies)

10. HIPAA and Protected Health Information

As a telehealth provider, certain health information you provide to us may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). The collection, use, and disclosure of PHI is governed by our separate Notice of Privacy Practices.

In the event of any conflict between this Privacy Policy and our Notice of Privacy Practices regarding the handling of PHI, the Notice of Privacy Practices shall control.

11. Breach Notification

In the event of a breach of unsecured personal information or protected health information, we will notify affected individuals in accordance with applicable law, including HIPAA and applicable state breach notification laws. Notification will be provided without unreasonable delay and no later than as required by law.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at support@viontihealth.com.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

14. International Users

Our services are intended for residents of the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our databases are operated. By using our services, you consent to such transfer and processing.

15. SMS/Text Messaging Privacy

By providing your phone number and opting in to receive text messages from Vionti Health, you consent to receive recurring automated SMS/MMS messages related to your account, appointment reminders, treatment updates, and promotional offers. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from Vionti Health unless you re-subscribe.

Help

For help or questions regarding our SMS program, reply HELP to any message or contact us at support@viontihealth.com or (844) 357-3601.

Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information with service providers and subcontractors who assist us in operating our SMS program (e.g., messaging platform providers, customer support), but only as necessary to deliver the services you requested. Information collected via SMS is subject to the terms of this Privacy Policy.

Carriers

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

16. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@viontihealth.com
Phone: (844) 357-3601